Does this site use cookies?
In order to help protect your information we do not use cookies on this site, with the exception of the optional "remember me" feature on the page where you log-in at.

Some times I get error messages or notifications that I need to log-in - What's up with this?
For security reasons, our servers automatically log you off if it detects no activity for a while. If this happens, simply go back to the log-in page and log-in again.

Can you print jobs that are different than the standard formats that you offer?
Yes. Use our form on the "RFQ" (Request For Quote) page to request a quote on any job that doesn't fit our standard formats.

How do I order multiple pieces?
To keep things simple, please place a separate order for each different printed piece you want produced. For example, if you want 3 different 11x17 brochures, please place 3 orders. Obviously, the price for 3,000 of one brochure is not the same as the price for 1,000 each of 3 different brochures. If you would like a custom quote for "combo-runs" please use our "Request for Quote" page.  The one exception is that if the formats of the items are virtually identical (maybe just an address or phone number difference) we can sometimes just charge for the plates which we have to change.  Many of our "Instant Quote" pages have a text box which allows you to add for the additional plate changes.

How well will my job match what I see on my monitor?
Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on a your specific monitor.

Will you match a sample I print out on my own printer, or a previously printed sample?
At Image Printing, part of the way we offer fast turnaround and low pricing is by printing to a "pleasing color" standard, using standard ink densities. Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography. If you require precise color match, please contact us to arrange for a film-based Press-Match proof. Once you approve the additional fees (starting at $200), we will produce and send you a hard proof via overnight delivery. When you approve and return the proof, we will strive to match the color of the proof when printing your final piece. There are substantial additional charges for precise color match service. Also, if you request color correction or other changes after you see your proof, there will be a minimum of another $200 charged for color correction time and a new set of film and proof.
Bottom line: the final product we produce for you is unlikely to match the output from your inkjet -- it will look more professional!

How do I place an order and have my graphic designer upload my files separately?
After you have logged into our site, visit our Upload page to upload files.  You can also download files which we have placed on our site for you.  All uploads and downloads are exclusively available to each customer (our security does not allow for one customer to see another's work).

How long will it take to get my order?
Most jobs will be ready within 3-5 business days after you approve the artwork. Extremely large jobs may take longer, and we always will attempt to accommodate rush jobs to the best of our ability - but overtime charges may apply.

Will I always receive exactly the quantity I order?
Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.

What if I want to change something on my order after I've placed it or approved the proof?
Contact us immediately if you need to make changes.  Please note that some changes cannot be made after certain stages in the production process -- for instance, the quantity cannot be changed once your job has been printed.

What other file formats can you take?
We can take any Mac or PC version of Quark, Pagemaker, InDesign, CorelDRAW!, Illustrator, Photoshop, Freehand, Publisher, Word, PowerPoint and any file output as a PDF. Please see our Upload Files page for more information on how to prepare your files.

What types of storage media do you accept?
We can take your files on a CD, DVD, 3.5" floppy, or 105 meg Zip disk.

If I'm sending a Publisher file, should I compress it with "Pack and Go," or should I just send the normal *.pub file?
While we can work with either type, we prefer to get the normal, uncompressed file. Please do not use Publisher's "Pack and Go" feature. If you are sending Publisher files with linked graphics (generally NOT recommended in Publisher), please gather all the associated files into a single Zipped file, and send us that. Compressing files with Winzip or PK Zip (or StuffIt on the Mac) is also the preferred method for Quark, Pagemaker, Illustrator, InDesign or any file with linked graphics. If you are using a font that is not included with Publisher, please send it along with your Publisher file. You can either Zip them together, or upload the font as an additional file upload (or include it on cd or zip-disk if you are sending files via mail.)

How do I check for proper imposition or backup?
"Imposition" and "backup" refer to how the front of a printed piece is oriented to the back. In the case of a brochure, you normally turn it over right-to-left (like you turn the page of a book) in order to have the back side read correctly -- not upside down. Seems simple, until you get to a postcard where one side is layed out in landscape (horizontal) orientation, and the other side in portrait (vertical) orientation. We use our best judgment when imposing a job, so that it backs up in the most natural or normal manner. Some designs, however, contain both portrait and landscape elements on both sides, making it difficult to make a clear call. When reviewing your proof online, we will always post the front and the back in the orientation that they will print in relation to each other. So, if page 2 appears upside down, that is how it will be printed on the back of page 1. (Some people want it that way, so that the recipient of the piece must turn it over top-to-bottom in order to read it correctly.) Be sure to print out a copy of your online proof, and attach the two sides to each other to create a "mockup" or "dummy." This is especially important when a job will be folded.

Do I need to impose my business cards 8-up or 10-up if they will be printed more than 1 to a sheet?
No, send us a single layout of your job unimposed, we will handle any imposition needed on our end.

How should I take pictures with my digital camera?
Digital cameras are wonderful tools that allow us to capture our images in many different ways. The camera is designed to actually take three pictures; one in red, one in green and the other in blue (similar to the way a projection TV works). It then combines the colors together and saves the image onto the picture card. It is very important to make sure that the camera is set to the highest quality setting possible. This means that if you can only save one image on the picture card instead of 12, 64 or 128 images, then this is good! You want to create the best quality picture that the camera can make. This will mean large file sizes and slow downloads from the camera itself, but it will get you the best possible results from your camera. Remember, images should be at 300 dpi in their final size in the layout!
More often than not, we notice that images that come from digital cameras print darker than expected on the printing press. Check to see if you have a brightness option in your image editing program to lighten the entire piece. If you have the opportunity to change the color space from RGB (red, green, blue) to the printing press colors of CMYK (cyan, magenta, yellow, black), then do so! It is always better to have you change the color space if you can, than for us to do it. Remember, not all colors that you can see that are created by elements of light (RGB) can be created by the elements of ink (CMYK) on press. If you do not have this capability with your software, do not worry about it, we will change it for you for free! Finally, we recommend that you apply a little sharpening to the image. This will make the image a little crisper and will print better on press.

How can I tell what resolution the image from my digital camera is?
Some digital cameras will let you know what the image resolution is, while others will tell you what the pixel dimensions of your image are. If you know what the pixel dimensions of your images are either from the camera itself or through the image editing software, you can do a little math to determine the resolution, and the size you can print the image at for clear and crisp printing.
Simply write down the pixel dimensions of your image and divide those numbers by 300 if the image does not include text and 400 if the image does include text. For example: An image without any text has a pixel dimension of 600 x 900 pixels. Once each dimension is divided by 300 the result is 2 x 3 inches. This means that you can use this image at 2 x 3 inches or smaller in your layout for quality printing results.
If your image editing software does not tell you what the pixel dimensions are, but it does tell you what the resolution is, then you know the maximum size you can use that image in your layout. We recommend that images be at 300 dpi in their final size in the layout and 400 dpi if the images include text. Please keep in mind that resolution and physical dimensions are in direct proportion to each other. If you have an image that is 2x2 at 300 dpi and increase its size in the layout to 4x4 the new resolution is now 150 dpi So remember, when you bring an image in to your layout you can shrink it down in size (because the resolution will increase) but you will be limited as to how far you can increase it in size.

Where can I find Post Office rules for bulk mail permits?
Right Here: http://new.usps.com/cgibin/uspsbv/scripts/content.jsp?D=17471&X=&B=mailing101